Cacophony Forums
Unofficial Mackie User Forums => DL1608/DL806/DL32R/ProDX Mixers => Topic started by: Wired4soundlive on November 28, 2013, 07:19:00 PM
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Okay. Just got the 1608 yesterday. Used my buddy's for awhile and decided to take the plunge. I updated my Ipad to V2.0 before receiving the 1608 to be ready. Followed instructions and let 2.0 update the firmware. Didn't touch it for awhile like supposed to and then played with the mixer and it worked great. Followed instructions to use router and go wireless. Worked great. Docked the Ipad back in and it would not recognize it. Worked wirelessly again but still would not work when docked. Powered down, unplugged everything, let it rest overnight. This morning plugged it up and still not syncing when docked. The power indicator on my Ipad (upper left corner) flashes green for a second then says not charging. Deleted MF program from Ipad and loaded again. No difference. Throughout all this, my router is unplugged from 1608. Went to the forums and one suggestion is for a forced update. Tried that and it will not even force update. At a loss right now. Any suggestions??
Thanks,
B. Holt
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Sounds like a hardware issue. e-mail mackie tech support. They swapped out mine at no cost. (Connector failure.) They might have some suggestions, but I'm betting the connector board isn't working or connected. Mackie turned me around in a week. The online tech support didn't ever work for me.
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If you've had your iPad for a while it wouldn't do any harm to give the docking connector a quick rub with a dry toothbrush.
Maybe some debris or corrosion spoiling the connection?
If there is any gunk in there, maybe give the DL connector a quick rub too in case some has emigrated:)
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Thanks for the replies. I tried cleaning my ipad connector.. no go... So I tried my wife's Ipad with OS 6.1.3 and it works perfect. It even let me force update the 1608. I tried mine (with 7.0.4) and it does the same thing. Deleted MF and reload same problem. I think there is an incompatability with the 1608, Ipad 2, and 7.0.4 here.
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Thanks for the replies. I tried cleaning my ipad connector.. no go... So I tried my wife's Ipad with OS 6.1.3 and it works perfect. It even let me force update the 1608. I tried mine (with 7.0.4) and it does the same thing. Deleted MF and reload same problem. I think there is an incompatability with the 1608, Ipad 2, and 7.0.4 here.
...or your original iPad?
Try another iPad I say! Sorry for stating the obvious :)
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Robo,
Not sure what you mean. I tried it with my wife's Ipad and it works great. Mine does not... it has the same problem.
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I mean the problem is with your own (original) iPad. If you try another iPad (other than one belonging to your wife) it would help by a process of elimination :)
If two out of three iPads work on it then the fault is likely with the non-working iPad rather than the DL? (To my fuzzy logic ;) )
If you can try another iPad 2 on 7.0.4 then you'd definitely be closer to the answer.
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I don't have access to a 3rd Ipad.. I have Mackie tech looking into the problem right now.
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Last suggestion/question: Does your iPad work on your friend's DL?
Hope you get it sorted :)
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Yes it did... but I think that was before 7.0.4 was released and I updated to it. But it worked fine when I used my Ipad with it.
Thanks a bunch for your suggestions and offer to help.
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No problem, you're welcome!
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I'm not having any problems related to ios or MF versions on my ipad 2.
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Wynnd,
Do you have version 7.0.4 IOS on your Ipad? It was released on November 14. You would have to have had to update it since then.
Thanks.
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I'm running the latest on all because I had a gap between gigs that would allow me to test it before any problems might shut me down. Next gig where I'm running sound is Dec 7th. I always make sure that I have at least 4 days that I don't need the mixer to make sure everything works and if something didn't I could use a backup mixer. So I don't have my ipad setup to automatically update.
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I'm having the same issue. Don't this it's coincidence that two people are having this issue and have bad iPads or connectors. Didn't effect out gig on Wednesday but I couldn't record. I will check with my iPad 4 or Air with the 30 pin to lightning connector when a get back tomorrow and let you know. I too am running the latest iOS 7.0.4 and 2.0
Sent from my iPad using Tapatalk HD
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Leaving wine country today. If Cyberhippie were a winemaker he wouldn't be doing gigs believe me. Unless he read this post he also wouldn't know I was here. Now to the problem. Every other post lately is about sync issues. Our resident Mackie lurker by now should have gotten the hint that something is very wrong, Duh! Support by now has gotten enough requests to look into the problem so I would expect a maintenance update ASAP. By the way I thought you were using the Focusrite to do your recordings what changed? When I get back I will check and see if I also have the problem since I just updated and the iPad remained connected all of that time.
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You probably have done this, but just in case. Did you go to the connections page and manually touched the DL1608 connection button? Personally, I'm thinking that because it's not staying in the charging mode, that it is the DL1608's connector or connector circuit board. Since they started putting lightning connector boards in and have created a upgrade kit for that part, the fix itself might be just a small board swap out. Being that your board is probably still under warranty, you need to contact Mackie about this. The website tech messaging didn't work for me, but an email directly to their tech support group worked quite well for me. I'm not seeing any local tech support for this mixer, but Mackie is probably got somewhere that they at least look at the failures to make changes down the road.
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Okay update here.. And BTW, I do appreciate the responses thus far. Have not heard from support yet, so I went ahead and rebooted my IPAD.. It worked great after that. I shut it off and it went back to not syncing or recognizing the Ipad. When I turn it on now, right after it has been working, it gets the message "This accessory not supported by this Ipad." I can now get it to work when docked only if I reboot the Ipad and unplug the 1608. If I turn either off or only turn one off, it does not sync. The 1608 is brand new; I have only had it 4 days now. Really frustrating and just about to get a refund, but I really want a small digital board with these features. Any ideas (short of refunds) would be appreciated. BTW, familiar with digital boards as I have worked with X32, M7, Profile, etc.
thanks
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The way Mackie dealt with me on my mixer's failure was to ship me a replacement and allow me to ship my original back pre-paid. They will bill you for the mixer if you don't send the original back quickly. (I shipped mine the very next day. I had 30 days, probably from their original shipping date. It was easy to manage.) Anyway, the end result is I was only out of a functional mixer for about an hour while I unmounted the old and mounted the new. I can't complain. There were no out of pocket expenses involved in the fix. Just the time to contact and get a few responses. If my mixer had been out of warranty, I would have just gotten a connector and put it in. (1/4" portion of input 13 didn't work. I need all 4 of those dual connectors working. I'd like Mackie to start putting them across the board in the second row. They've proven to be very useful. If it's not too difficult, I'll be doing that after the warranty dies.)
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I need all 4 of those dual connectors working. I'd like Mackie to start putting them across the board in the second row. They've proven to be very useful. If it's not too difficult, I'll be doing that after the warranty dies.)
That would require additional circuitry and not worth it. If it's just a matter of connector type then adapters are a simple solution. Caution is still required on phantom power and TRS's. Otherwise DI's are required.
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Any ideas (short of refunds) would be appreciated. BTW, familiar with digital boards as I have worked with X32, M7, Profile, etc.
A X32 rack comes to mind but I don't know your budget.
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$$ is a consideration with the X32 rack. It is twice the amount I paid for the 1608. Trying not to get to much back into live sound like I did before but keep a hand in it and play a little music. LOL..
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Leaving wine country today. If Cyberhippie were a winemaker he wouldn't be doing gigs believe me. Unless he read this post he also wouldn't know I was here. Now to the problem. Every other post lately is about sync issues. Our resident Mackie lurker by now should have gotten the hint that something is very wrong, Duh! Support by now has gotten enough requests to look into the problem so I would expect a maintenance update ASAP. By the way I thought you were using the Focusrite to do your recordings what changed? When I get back I will check and see if I also have the problem since I just updated and the iPad remained connected all of that time.
Then I take it your both big wine drinkers. So am I! Wish I can say our Cabs are as good as Northern CA, but there not. I'm probably spoiled born and raised in SF. Spent a lot of time in Napa (Yountville), Russian River, Gearnville. So on to the task at hand.
I did use the Focusrite and the recording came out great. Just wanted a backup in case. Here an untouched snippet I captured with the Focusrite and recorded in Sonar X3 last Wednesday. All the outputs were from the AUX's (PreDSP). AUX1 = VOX, AUX2 = VOX, AUX3 = VOX, AUX4 = Acoustic GTR 1, AUX5 = Acoustic GTR 2, AUX6 = Harmonica: https://www.dropbox.com/s/yaozdriowz76erf/Here%20Comes%20The%20Sun%20-%20Take%202.mp3
Wanted to use the Focusrite as my source and then into the inputs of the DL, but because of the 60Hz hum and potential latency issues, didn't want to risk it. Still a work in progress.
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Glad that I didn't update from 6.1.3, one of our guys has updated but he does not dock, he uses it for his monitor, I've told my guys to stick with 6.1.3 until we are confident it's going to work properly.
I keep one docked all the time, and roam around with another
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Glad that I didn't update from 6.1.3, one of our guys has updated but he does not dock, he uses it for his monitor, I've told my guys to stick with 6.1.3 until we are confident it's going to work properly.
I keep one docked all the time, and roam around with another
Peter, that's good advice! I thought the whole idea why Mackie held off on the 2.0 release was it would be compatible with iOS7. I'm also getting the error: "This accessory not supported by the iPad" as well.
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"Wanted to use the Focusrite as my source and then into the inputs of the DL, but because of the 60Hz hum and potential latency issues, didn't want to risk it. Still a work in progress."
You're getting hum from this setup?
Here an untouched snippet I captured with the Focusrite and recorded in Sonar X3 last Wednesday.
Brought some supplies back with me (stuff you can't get unless you're there or a club member). So I finally got to listen to the recording, nice voice. This is now thru Focusrite pre's. Notice any difference? I picked up on a couple of things that didn't sound quite right so I threw it into Audacity. I had to do it, can't help myself. Here are my observations. Either recorded too hot or X3'd too much. I know you said raw but I'm having trouble with that. Lots of clips. Like a fine wine you have to let it breathe. Way too much compression for my taste. You loose too much on dynamics. Background needs more clarity. This would probably clear up with more dynamics and it's not quite at the right level. As you said a work in progress. I hope it helps get you pointed in the right direction. This is all for mastering not for live. I'm sure it sounded different live.
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"Wanted to use the Focusrite as my source and then into the inputs of the DL, but because of the 60Hz hum and potential latency issues, didn't want to risk it. Still a work in progress."
You're getting hum from this setup? Yes, I was getting 60Hz hum using the Focusrite as the source. This was also at my house, not at the venue
Here an untouched snippet I captured with the Focusrite and recorded in Sonar X3 last Wednesday.
Brought some supplies back with me (stuff you can't get unless you're there or a club member). I'm a Tobin James member, love their wines So I finally got to listen to the recording, nice voice. Thanks, My GF This is now thru Focusrite pre's. Notice any difference? I picked up on a couple of things that didn't sound quite right so I threw it into Audacity. I had to do it, can't help myself. Here are my observations. Either recorded too hot or X3'd too much. I know you said raw but I'm having trouble with that. Lots of clips. Like a fine wine you have to let it breathe. Way too much compression for my taste. You loose too much on dynamics. Background needs more clarity. This would probably clear up with more dynamics and it's not quite at the right level. As you said a work in progress. I hope it helps get you pointed in the right direction. This is all for mastering not for live. I'm sure it sounded different live.
I know I said "RAW", but I did use compression in X3. Definitely wasn't too hot recording from the Focusrite. From the DL AUX's, went into the Focusrite pre's. When you say "Background needs more clarity, are you talking vocal or instrumentation? I can definitely adjust the levels without clipping. Spent a whole 30 minutes putting that snippet together :).
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Sorry that was male Vox. I kinda knew that it was your GF. I like the Cab and Merlot my wife goes for the Pino and Chards. We have the whole range covered.
From the DL AUX's, went into the Focusrite pre's.
Woah sounds backwards. Mic > Focusrite > DL is what I thought you had as a setup. Mic > DL > Focusrite could be a problem. Delay should not be a problem. That also means Onyx pre's is what was used. What Mic's are you using (ie. any phantom powered ones?)
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Sorry that was male Vox. I kinda knew that it was your GF. I like the Cab and Merlot my wife goes for the Pino and Chards. We have the whole range covered.
From the DL AUX's, went into the Focusrite pre's.
Woah sounds backwards. Mic > Focusrite > DL is what I thought you had as a setup. Mic > DL > Focusrite could be a problem. Delay should not be a problem. That also means Onyx pre's is what was used. What Mic's are you using (ie. any phantom powered ones?)
Man, you do have the whole gambit covered. We'll have to get together sometime (Valencia is much closer than Sonoma :)). Kepi likes pretty much what I like, but likes the whites (chards). I like a good Pino as well, but into Zins and Sirahs I prefer myself. Not impressed with the Cabs down here, although one of the local wineries has a great one called "Khayyam". It's an 09, but I think the grapes are from Napa. Decided at the day of the gig the other way (A little paranoia :)). That way if something went wrong, I had the DL still working without issues. No Phantom power. Shure Beta58 wired for male VOX, Shure Beta58 wireless for GF (Kepi) and not sure what the other mic was. Kelly, the other male vocalist / guitarist brought his mic. We have another gig at the winery that carries the "Khayyam" on Dec 19th. I have some time before then. Forgot what pre's the Focusrite uses (maybe Onyx as well?). I know Behringer uses Midas pre's. Kepi and Kelly had performed before in another band called "The Acoustic Groove", but the Bass player dropped and we added Jerry who was playing with a Beatles tribute band and he was a pleasant addition.
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Okay update here.. And BTW, I do appreciate the responses thus far. Have not heard from support yet, so I went ahead and rebooted my IPAD.. It worked great after that. I shut it off and it went back to not syncing or recognizing the Ipad. When I turn it on now, right after it has been working, it gets the message "This accessory not supported by this Ipad." I can now get it to work when docked only if I reboot the Ipad and unplug the 1608. If I turn either off or only turn one off, it does not sync. The 1608 is brand new; I have only had it 4 days now. Really frustrating and just about to get a refund, but I really want a small digital board with these features. Any ideas (short of refunds) would be appreciated. BTW, familiar with digital boards as I have worked with X32, M7, Profile, etc.
thanks
If I would have seen this thread I would have suggested a reboot. This happens to mine about once a month. It is a pain in the rear. I also have my original ipad unsyncing regularly when docked and occasionally passing choppy audio the first time it's synced. Combine this with the white noise blast the Ipad 3 gives me and I'm not really a happy camper.
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$$ is a consideration with the X32 rack. It is twice the amount I paid for the 1608. Trying not to get to much back into live sound like I did before but keep a hand in it and play a little music. LOL..
I'm reluctant to bring up Phonic's Acapela 16 which should be in stores mid December. At $749 with more capability than the DL it's tempting. The main problem as I've been told is that the manufacturers support is worst than Mackie's. The only way I would go that route is if you have a Phonic dealer that you can deal with. They have recently staffed in the US but it will be a hard road to clear up some of their past problems. I have two kits from them a analog to S/PDIF and their audio analyzer PAA3 and have had zero problems with that gear but it's not at the complexity of a mixer. Their app is on the iStore and can be run offline. That would give you a feel for the product. RR owns their first digital mixer but software updates are non-existent for that model. Manuals are borderline OK. See thread about Acapela on this board. http://cacophony.aspinock.com/index.php?topic=427.0
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Thanks for all the replies to this thread. I am too frustrated with the 1608 and it is packed up ready to go back to its home with the dealer.. RMA received already. I will be saving my $$ for the X32 rack, cuz I have used that system a bunch. Might be awhile though..
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You won't regret it. Good luck.
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" Forgot what pre's the Focusrite uses (maybe Onyx as well?). I know Behringer uses Midas pre's."
Definitely not Onyx a Mackie product. Focusrite is well known for their pre's but the 18i20 are not their $1000 pre's let alone 8 of them. If I had to make a choice I would go with Focusrite, personal choice. Both pre's are very transparent. Only the recent Behringer products claim Midas heritage the rest are along the lines of Onyx (Xenix). What may not be known is that not all Onyx's are created equal. The input Bipolar or JFet transistors are different for different Onyx implementations. That's what makes the difference. They have their own incarnation from NJR of the 4580 opamp called a M80. Who knows what besides the label is different.
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" Forgot what pre's the Focusrite uses (maybe Onyx as well?). I know Behringer uses Midas pre's."
Definitely not Onyx a Mackie product. Focusrite is well known for their pre's but the 18i20 are not their $1000 pre's let alone 8 of them. If I had to make a choice I would go with Focusrite, personal choice. Both pre's are very transparent. Only the recent Behringer products claim Midas heritage the rest are along the lines of Onyx (Xenix). What may not be known is that not all Onyx's are created equal. The input Bipolar or JFet transistors are different for different Onyx implementations. That's what makes the difference. They have their own incarnation from NJR of the 4580 opamp called a M80. Who knows what besides the label is different.
Good info to know. I'm hoping this month slows a bit for my IT business. Have a lot of things I want to work out on the sound front, but just no time in my day. Shouldn't complain, it pays the bills!!
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I had the exact same syncing issue when docked. I solved my issue by performing a factory reset of the firmware (button in the back) followed by a hard reboot of the iPad (power it down for 60 sec). Once I restarted the ipad, it was able to dock with the Mackie and it asked me to upgrade the firmware...all was good after than.
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I had the exact same syncing issue when docked. I solved my issue by performing a factory reset of the firmware (button in the back) followed by a hard reboot of the iPad (power it down for 60 sec). Once I restarted the ipad, it was able to dock with the Mackie and it asked me to upgrade the firmware...all was good after than.
Question: Has all REMAINED good? The reason I ask is that my iPad has been losing sync during some recent gigs, which results in lost recordings, having to reboot, etc. It's getting to be a semi regular occurrence and I'm losing patience. Thanks!
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DL806 Does not sync up when docked!!
HELP ME!!!
i was ok with wired sync with iPad 4... just a few days ago stopped wired connection.... i did reset but nothing
It seems that is connect for play..and play .. music at master fader's app channels but not sync.
I did reset the dl806 , again update , reset my tablet .. but nothing..it working only wireless .. i can see the wired profile while i do the connection but not syncing. ''''''
https://l.facebook.com/l.php?u=https%3A%2F%2Fwww.dropbox.com%2Fs%2Fpovdfxsi9yvsxaz%2FIMG_2741.m4v%3Fdl%3D0&h=EAQFU1uzy
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Same issue here, DL1608 Does not sync up when docked!!
I have an IPAD 3, with ios 9.3.1..
Wireless it roks, but wired, no connection..
Please help..
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https://www.dropbox.com/s/9aqqnq28r8ojwtl/Screen%20Shot%202016-05-12%20at%202.47.46%20AM.png?dl=0
here we can see SETUP DEVICE at wired connection...but it disappear to me..says just DISCONNECTED DEVICE...I think that i changed it ...but i don't remember ...can i fix it???It does not fix with reset dl806
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If I recall correctly, some ran into this when the ipad charge was low. Basically, you want the ipad charged enough to be in the slow charge segment of their schedule. This sometimes is a quirky mixer. I've taken to ignoring most of the strangeness. I generally don't mix from the docked mixer. I'm more likely to use Tango through the docked mixer remotely. (works well for music for my senior's variety shows.)
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Yes, start with the iPad at 100% - this is a well known design defect.
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Plz an answer to me...
I can't connect wired..only wifi
100% battery
all resets
https://www.dropbox.com/s/9aqqnq28r8ojwtl/Screen%20Shot%202016-05-12%20at%202.47.46%20AM.png?dl=0
here we can see SETUP DEVICE at wired connection...but it disappear to me..says just DISCONNECTED DEVICE...It does not fix with reset dl806
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Well it looks like Mackie hosed their network code. Both 3.2.3 and 4.0.2 worked docked. The results were done after upgrading with V4.02. When attempting to hook up wired (Ethernet no Wifi) I now know why we haven't heard from BenO and company. It doesn't work and you cant blame Apple for that **. After that attempt the wireless connection no longer worked :( until I cycled the DL1608. The docked however was functional, the opposite of what others are seeing. When I cycled the DL I was able to reproduce the above mentioned docking problem and once again it was fixed by cycling the DL. Going back to wireless this time worked. Nice job guys !!!!!
P.S. Mackie it would be nice if you also gave the router the name of your device.
**Update: Well I spoke too soon the wired connection works under the wireless icon (really) sort of. So while it lasts by enabling WiFi until the DHCP exchange is completed you can then disable WiFi and you're on the wired connection. Real logical. ;D However when the connection is broken (disconnected cable) the reconnect doesn't reestablish sync. Once again power cycling the DL gets it back. Not a viable working setup. This is done under V9.3.1 so on to 9.3.2. Stay tuned.
V9.3.2 results. No change one still has to power cycle the DL once the red dot (disconnect indicator) shows up in setup. I did find that changing to another mode (offline may avoid power cycling) since it removes the disconnect indicator and with patience the wireless icon reappears without a disconnect indicator (red dot). You can then reconnect and it will sync YUK!!. Those instructions from Mackie should be quite interesting reading if they ever show up. Further tests. I was too impatient the DL will actually sync after about a minute +. This may be due to my iPad 3, a little long in the tooth and only MF 4 running.
Conclusion the DL1608 may now have a wired Ethernet (no WiFi) connection as I first suspected, you just have to have patience or maybe a faster iPad. :)
In case your wondering if other USB to Ethernet dongles work rest assured that the Apple Only patrol is hard at work. Apple or nothing AFAIKT.
I accidentally disconnected the wire and found that at 60% charge it's a no-go. Sound familiar to those that are using the 30 pin connector? Limit is probably more like 90% and that knocks it out of the box. :( What a waste of my 4 hrs.
In order to find the failure point in battery charge level I started with 100% and checked about every 5% disconnecting the Cat5e cable. This time it sync'd all the way to battery warning (10%), go figure. Not too consistent. Looking at other Mackie products like Mackie Connect (Freeplay control) it appears that disconnects are the order of the day. :( Maybe it's time to heave that Mandolin.
Digging a little deeper I found the reason for no re-sync. My setup is as follows DI-655 router (for DHCP server) to a Netgear 8 port managed switch which connects the iPad and the DL. If I leave the router connected to the switch all is good when reconnecting the DL. Disconnect the router from the switch (no DHCP) and sync fails. My routers leases are 24 hrs. and were by no means expired. So Mackie fix your code since TCP/IP, UDP or Apple have no such handshake requirements AFAIK.
Mackie static IP addresses do not require access to a DHCP server as in your code (MF 4 ). Looks like a little work is in order here. :)
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....its meaning.... no fix?
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It means power cycle when it's hung. Bet there are a lot of you looking forward to that at a gig. ;D Same solution as the white noise problem. I'm glad I don't have to use the DL for gigs. If you just use it wireless you're probably OK. My router's DHCP server gave it a IP address and it showed in the setup window but the lack of complete info (no name) are signs of sloppy programming.
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I’ve been using the DL wirelessly for about 90% of the time and no issues. Latest firmware, iOS and MF 4.X. Even when I’ve connected the iPad Air 2 through Lightning to 30 Pin adapter cable (Apple) it worked flawlessly. Of course the iPad was always at full or no less than 80% charge.
Never connected it at less than that after reading about sync issues correlating with the charging circuit and how much charge the iPad has or needs to maintain sync, way back in the forum archives. And now network code issues too? :(
Power cycling is not an option even though it’s the only option, hopefully not in the middle of a performance. Ugh! :facepalm:
Sounds like it’s time for a firmware update. Uh, Mackie, this is where you come in? Fingers crossed for an update soon! :)
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I JUST MAKE IT!!! WIRED CONNECTION...
JUST UPDATE IOS ...9.3.2 !!!
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See further test results here. http://cacophony.aspinock.com/index.php?topic=520.msg15172#msg15172