Cacophony Forums
Unofficial Mackie User Forums => DL1608/DL806/DL32R/ProDX Mixers => Topic started by: feedback50 on February 23, 2015, 05:04:50 AM
-
I suspect this is issue is unrelated to upgrading to 3.0x firmware but thought I'd see if anyone else had a similar issue.
I have had no issues with my ipad2 or dl1608 (which I purchases shortly after its introduction) up until today. I upgraded my ipad this morning to latest rev and then upgraded from master fader 2.x (previously current version) to 3.0x (whatever was delivered from itunes). I plugged my ipad into the 1608 and things upgraded normally. The new software worked as expected for a few hours (wirelessly). After attempting to set up some sub groups the mixer became unresponsive. I tried several restarts of the mixer and ipad. I could not connect wired or wirelessly. With the ipad plugged into the mixer, master fader shows a message saying "getting device name". I eventually resorted to uninstalling master fader and reinstalling it with no improvement (along with loss of any stored shows). The mixer led's near the input gain controls blink normally when a microphone is attached. Thinking perhaps the firmware update didn't burn into non volatile memory correctly, I used the force update switch on the back of the mixer (white button). This caused the mixer to ask permission to load new firmware (as expected). This time the firmware update did not go as well. It did the transfer, crc, and installation of both part 1 and part 2, and then hangs indefinitely on message "firmware update complete... rebooting. this may take a while".
Since the new version of master fader did perform as expected for a few hours before problems developed, I expect this may be a coincidence. Of course this couldn't happen at a worse time, as I have a rehearsal with a 13 piece band tomorrow. Guess we'll be on the phone with tech support tomorrow.
-
I would try the forced update again.
-
Tried the forced firmware update 3 times with no luck. Last night couldn't get anything to talk to the DL even after an hour cool down. Today I was able to get it to work for about five minutes.
Good news: I was able to get 7 channels up and running audio before the ipad interface went brain dead again. But I think that's enough to get through tonight's rehearsal (with a little help from a cheap yamaha 6 channel). (It still passes audio on the few faders that were up before it went dead again). Probably thermal issues.
Bad news: Mackie tech support suggested all things I've tried already and referred me to an authorized service center in Washington. I spoke to the service tech who had limited experience with the DLs. (Maybe that's good news for you folks that few repairs were necessary.) We agreed it sounded like a main board issue that we aren't likely to trouble shoot the problem to the component level (surface mount technology is touchy to repair anyway). A new main board is more than $500 according to his price sheet (and of course we're long out of warranty). So I guess it's adios DL.
I'm tempted to look at the dl32 (since more channels would be very nice), but I am surveying the market and considering investing in brand-X since there seems to be little left to salvage of my original investment (and a longer warranty seems very attractive at this point). Too bad. I really liked the DL and Master Fader, and all was fine up until these recent events. Hope you all have better luck.
-
this is sad to read.
If you purchase a DL32R from Sweetwater Sound they double the warranty period for free.
I hope you purchase a DL32R, I did.... and I love it.
Whatever you choose, I hope you make the best choice for your needs.
I am not with Mackie or Sweetwater.
Dan
-
Bad news: Mackie tech support suggested all things I've tried already and referred me to an authorized service center in Washington. I spoke to the service tech who had limited experience with the DLs. (Maybe that's good news for you folks that few repairs were necessary.) We agreed it sounded like a main board issue that we aren't likely to trouble shoot the problem to the component level (surface mount technology is touchy to repair anyway). A new main board is more than $500 according to his price sheet (and of course we're long out of warranty). So I guess it's adios DL.
Too bad. I really liked the DL and Master Fader, and all was fine up until these recent events. Hope you all have better luck.
Well I too suffered a very similar fate on a DL1608 in Summer 2014 with a main board failure. Having moved past the initial frustration and disappointment, I readily echo that I too really like(d) the DL & MF 2.xx except for the #!@&! VERB! An X32-Rack replaced the DL that plays well with my X32Full or solo.
Inquiries to Mackie for out of warranty component level service on the main board resulted in a referral to a repair center named Revertech in NJ, US.
Apparently Mackie in Woodinville as well as authorized repair centers are not equipped for service on the DL`s other than standard parts swap/replacement.
This is a disappointing and discouraging scenario that I suggest any and all give careful consideration of the service after the sale aspect of any future purchase of a Mackie/Loud Technologies product as well as for any current stock thereby possibly justifying the purchase of an extended service plan.
If any one has any further info relative to DL service information and/or experience please share.
-
Never had a problem with the DL, but similar experience with a Mackie powered sub.
No decent mackie service in my major metropolitan area. After the power amp sat at the
Service station for 12 weeks unrepaired because they did not properly know what to do with it,
I gave up. Threw it away and moved on without it, I had already bought a replacement amp
section from Loud Tech. A few notes to Loud got no results or even warranted a reply.
Bottom line was the service station was unregulated, untrained and not properly supported
by Mackie.
I would NEVER buy another Mackie speaker again and am currently trying to sell the two I have
while I shop for new lightweight powered subs.
-
I think us Europeans are well served by thomanns 3yr warranty as standard and a very fair out of warranty repair deal,
You have to wonder when/if the 300 dollar digital mixer arrives will faulty units go straight to the trash?
Kev
-
Worrying indeed. Come on Beno, this is scandalous, time you handed out a few free replacements.
-
It's getting frustrating to find out that some of these expensive products that you invest in become throw-aways once the warranty runs out.
Of course the computer industry is the same way today. When a name brand system comes out of warranty and it needs a motherboard. etc. the replacement part is so expensive, it's pretty much cheaper to buy a new computer. So I can sort of understand why a DL in this case can also be a throw away when a motherboard fries. So depending on which unit you have, it's good for anywhere from 1 to 4 years tops? Mean Time Before Failure Rate would seem to apply here too, I think.
I'm glad I have a backup mixer with me at every gig! ;)
-
Very sad. I've had a number of Mackie products in the past (sold my 1604 VLZ which I had for 10 years to buy the DL, and I still have Mackie monitors in my studio). My earliest mixer experiences with Tapco products in the 70's. While Mackie was centralized here in the Northwest I always had very good service, but it appears those days may be over. I understand the pressures of competing with off-shore manufacturing (as I have been to Malaysia to support my own company's manufacturing sites). But without a well planned domestic service organization and a reasonable exchange/repair plan you're in for a slow degradation of your repeat customer base.
-
Agreed. Mackie needs a repair/swap out of warranty option. It's clearly something that if Mackie doesn't do it and nobody else decides to step in, will hurt sales for years. This is why everyone was still purchasing IBM for their businesses. You knew they actually supported their equipment and software. (Hence the saying "No one ever got fired for buying IBM")
-
Is the recent DL1608 platform failures posted here a sign of things to come for other DL owners that have units out of warranty? Or is this just a minor incident? Any way you look at it, I’m going to be thinking about the school’s DL in particular. Even though it’s not mine in ownership, I do have a responsibility to look after it.
This one is almost 2 years old now. Should I be worried and try to convince them to trade it while it is in good working order at this time? Obviously it’s worth more working. But like I mentioned in another post, the TCDSB (Toronto Catholic Board) is very tight and they’re in a big budget deficit right now too. I know some would say, don’t worry it’s not yours, but they cannot look after themselves most of the time.
-
My company set up a repair/re-manufacture/recycle operation for many of our products. It makes money because expensive components are available for re-use in field repairs and ecologically it sends a whole lot less scrap to the landfill. It was tricky at first learning how to successfully remove flex cables, do surface mount component replacement, and laser-clean connectors, but it was done mostly by outsourced companies or temporary labor at our facilities. The independent repair companies like it because they can purchase re-manufactured components at a substantial savings (which they may or may not pass on to their customers). I suspect with Mackie it may be a question of scale. They probably aren't big enough to do the engineering required to accomplish all this, but perhaps there are independent companies that can perform this type of service for a number of clients.
-
I know with my MOTU equipment, they would do a swap out repair usually for a flat fee of around $100 for out of warranty stuff. Even if they charged $200 and you got a workable DL back, it'd be worth it.
-
If you purchase a DL32R from Sweetwater Sound they double the warranty period for free.
Hmm... I should check to see if this applies to the DL1608 I bought from them. And $500 for a new mainboard (plus labor and shipping both ways!) is wack when you can by a new DL1608 for $700 shipped. I do wonder if maybe this is just a connector problem though?
-
Truth of the matter is that most surface mount equipment is "disposable". Even warranty repairs consist of a new mainboard or often a whole new unit. One of the greatest things about the MixWiz is that it is actually repairable :) .
-
I wouldn't rule anything out as the cause at this point, but with connectors I would think that mechanical agitation would be a clue. In this case the mixer worked fine rack-mounted one week and died a week later without exiting the rack. The CRC's were ok on the firmware update so data would likely be transferring via the 30 pin connector correctly. In the most recent case the mixer worked wirelessly for about five minutes before the ipad lost contact. The ipad could see the router just fine however. (Luckily I was able to get through my rehearsal last night with limited channels, mixing totally off the gain pots on the DL. No control via IPAD wired or otherwise though).
-
If it's dead anyway it may be worth opening it up and reseating any ribbon cables and connectors you can find. A splash of Deoxit in the pins of the connectors while it's in bits would probably be a sensible extra precaution (fine brush, not spray BTW) ::) You have nowt to lose...
-
Trying another power supply is usually a good idea also...
-
If it's dead anyway it may be worth opening it up and reseating any ribbon cables and connectors you can find. A splash of Deoxit in the pins of the connectors while it's in bits would probably be a sensible extra precaution (fine brush, not spray BTW) ::) You have nowt to lose...
Alternate power supply, same results. Disassembly of the dead DL1608 revealed burnt surface mount components. Swapped main board from another DL1608 to the faulty DL1608 to test out the rest of the mixer with positive results. Reassembled the good main board back into it`s casing. Kicked the faulty DL1608 to the proverbial curb.
I would agree that $500+ US is outrageous and unreasonable. Whether these described failures may be aberrations of the total number of units in the field or indicators of unreported issues, it certainly would serve the manufacturer/customer relationship well if a reasonable swap program/offer
existed or could be implemented.
Would of course be nice if a Mackoid in Woodinville is tuning in and might consider that it would be in their interest to reach out and establish a good will gesture that would reverberate in a positive image beyond this Mackie centric forum.
-
Quite agree, come on Beno do the right thing otherwise we'll all buy X18s!
-
Would of course be nice if a Mackoid in Woodinville is tuning in and might consider that it would be in their interest to reach out and establish a good will gesture that would reverberate in a positive image beyond this Mackie centric forum.
Well, Uri himself does that on another (non-Behringer) forum so hopefully Mackie will at least want it back to find out what went wrong, maybe as a partial trade-in :) .
-
Quite agree, come on Beno do the right thing otherwise we'll all buy XR18s!
Well, not until our DL1608's go teats up - and so far they seem quite reliable other than a couple random failures :) . I do hope to at least see a few more features migrate downward from the DL32R though. I suspect Mackie is purposely withholding some to differentiate the two mixers but big mistake IMO :( .
-
It's getting frustrating to find out that some of these expensive products that you invest in become throw-aways once the warranty runs out.
Of course the computer industry is the same way today. When a name brand system comes out of warranty and it needs a motherboard. etc. the replacement part is so expensive, it's pretty much cheaper to buy a new computer. So I can sort of understand why a DL in this case can also be a throw away when a motherboard fries. So depending on which unit you have, it's good for anywhere from 1 to 4 years tops? Mean Time Before Failure Rate would seem to apply here too, I think.
I'm glad I have a backup mixer with me at every gig! ;)
If computer motherboard range from $50-150, yes certainly in higher volumes, how do you justify a $500 price tag?
-
Would of course be nice if a Mackoid in Woodinville is tuning in and might consider that it would be in their interest to reach out and establish a good will gesture that would reverberate in a positive image beyond this Mackie centric forum.
Well, Uri himself does that on another (non-Behringer) forum so hopefully Mackie will at least want it back to find out what went wrong, maybe as a partial trade-in :) .
They weren't interested in iBlokes white noise unit what makes you think they're interested in this? For features the X-Air beats the DL1608 and at $650 (XR18) it's a no brainer. They are also going thru their start-up issues but moving a lot faster than Mackie could ever go. :) To be fair if you're under the one year warranty all's good for a replacement according to reports here.
-
It's a matter of trust for me, I really like the board and it serves me well with no problems at all.
The lag seems gone which made me very happy. But I still carry a spare board as do a few others
here. Years ago in the heyday of analog boards and racks of gear I would not have even thought of a spare board just in case. I have had Mackie boards for what seems like forever, except for a brief encounter with a carvin and a MixWiz which were not mine, I just got paid to twist the knobs.
The whole idea of the DL for me was to get rid of carrying excess rack gear and easing up the load, but it seems like I don't have the trust yet to leave the spare at home. I have never had to break out the Yamaha yet and hopefully will never need to. I guess I'm just not at that point yet. Possibly I read to many of others problems so I just get apprehensive, that coupled with my less than stellar experience with the Mackie subs I just don't fully trust the brand 100%
Anyone have any great suggestions on lightweight subs ? I want to carry less weight. I'll see the owner of Eighth Day Sound on Thursday and will ask his opinion but I'm sure I can't afford anything he will suggest!
-
Well the QSC K series seems to be quite popular here. It all depends on your application and of course your budget. Matching the subs to your tops should be paramount. Good luck.
-
I checked those out and did like them....I'm actually looking for something under 50 lbs.
E.V. And yorkville both have a 12" sub. I have not heard either one live.
after 2 shows this weekend, both of which involved the dreaded stairs with no elevator I want
To have a few little baby's to have available. Thinking of putting 2-12" subs at 700 watts each right next to each other, on the floor and trying to pick up some added db that way
-
Got a full ZXA1 setup with matching subs. I like the subs. Tight sound and easy to haul around. You can send them either a full range and pass the signal on to the satellites or just a sub range. They do filter out the highs for the subs alone. I've set them up through my DriveRack PX with separate signals for the subs, with a single signal for the subs and also with the full signal to the sub and jumped onto the satellites. Honestly, properly connected according to the way I set them up, you can't hear any difference. So I usually use the full stereo signal to the sub jumped to the satellite. (Easier hook up.) You will find that the specs are 127 dbc measured max splash. If you need about 115 dbc, that's in the ball park. (With some headroom. Personally that's 10 db louder than I like it.) I also like the fact that all of those EVs will fit in the trunks of most mid-sized sedans.
-
I know,this,is the wrong topic to continue this conversation, but I am really,glad to hear that you (wynnd) are liking those EV little subs since I find you to be a pretty knowledgeable person. I'm really leaning that way. I use a drive rack and 2 K-12's
The drive rack right now is the only thing making the Mackie subs sound acceptable.
I may end up keeping the Mackies since probably no one will want to buy them. I can use them in a larger venue.
I can easily add more power amps and throw up a few JBLS cabs too.
I don't do DJ or house music so I have no desire to have excessive low end, just want a nice clean kick drum
thump and some low end to balance out the rest of the mix.
Step one of the load lightening is done. Took all the extra junk out of the rack tonight. Bye bye outboard gear.
QSC 1450 boat anchor gone. New Behringer nuke 6000 for monitor sends installed.
Went from 12 rack spaces to 6 and dropped about 40 lbs.
Tomorrow the 1608 comes out of the heavy duty road case with then Mackie rack mount kit
and gets a new small briefcase style anvil case at 1/3 the weight
-
I used the school’s DL tonight for a Lecture night. It ran flawlessly. I’m always blown away by how it works so well. I used the Trim feature to tweak the MC mic. So cool. Just like I mentioned in my other post on this topic.
BUT, like I’ve mentioned ad-nauseum, the spare mixer was sitting right next to the DL for just in case. I love this stuff, but the trust is still a little harder to earn, after all this time. I agree with Rdmitch 100%. What’s the old phrase? Fool me once, shame on me, fool me twice, shame on thee!
I feel like I’m caught up in a contradiction in terms. Rock and a hard place? As Alfred E. Neuman aptly stated: “What, Me Worry?” :laugh:
-
The phrase is "Fool me once, shame on you. Fool me twice, Shame on me." Or if you're GW Bush, Can't get fooled again. I frequently carry a spare mixer, but I don't bring it in the door.
-
The phrase is "Fool me once, shame on you. Fool me twice, Shame on me." Or if you're GW Bush, Can't get fooled again. I frequently carry a spare mixer, but I don't bring it in the door.
Thank you for that correction. :thu: Very tired after the gig at the school this evening. :-[
Or.. "Fool Me Once, Shame On me, Fool Me Twice, Shame on Me, Fool Me the third time...Shame on You??"?
-
Based on what you stated I would go with the Ksub, yes it's 74 lbs. but then again you would only need one and well matched to your K12's. Say goodby to your DriveRack PA don't need it. Less stuff to lug and set-up/tear down. My 2 cents. Fit wheels and a handle and off you go. If you can get enough low end the EV's aren't bad at 46 lbs and less expensive but if you need two it's the same cost and more lbs. and space/cables etc.
-
Anyone have any great suggestions on lightweight subs ? I want to carry less weight. I'll see the owner of Eighth Day Sound on Thursday and will ask his opinion but I'm sure I can't afford anything he will suggest
I have a pair of 75 lb Danley TH-Mini's that I can run bridged on my NU3000 amp - they can get stoopid loud above their ~50Hz cutoff. About $1200 each though <ouch>
Most venues I just use a pair of 34 lb 4 ohm 2x12's - GK 212MBE's. Those I power one per channel on the NU3000 for about 600 watts into each. Again they don't go below 50 Hz but they are punchy as heck. I paid about $350 each when they were being discontinued, dunno if they still make a lightweight 4 ohm 2x12 as the mark II model is now also discontinued :( .
I'm told these are pretty good too:
http://www.ramsdellproaudio.com/products/subs/FL-1-18.html
-
Is the recent DL1608 platform failures posted here a sign of things to come for other DL owners that have units out of warranty? Or is this just a minor incident? Any way you look at it, I’m going to be thinking about the school’s DL in particular. Even though it’s not mine in ownership, I do have a responsibility to look after it.
This one is almost 2 years old now. Should I be worried and try to convince them to trade it while it is in good working order at this time? Obviously it’s worth more working. But like I mentioned in another post, the TCDSB (Toronto Catholic Board) is very tight and they’re in a big budget deficit right now too. I know some would say, don’t worry it’s not yours, but they cannot look after themselves most of the time.
I don't do many gigs. It's a bit of a hobby for me really.
But I use my DL for literally hours everyday in my man cave.
My QSC PA is my man cave stereo between gigs.
I used to play my iPod music through little Allen & Heath ZED 10 mixer. This is the mixer I take to every gig as a backup if my DL falls over.
But it's just so convenient using the DL to play music directly from a docked iPad mini, or via AirPlay from my iPhone while I'm sitting down browsing here and elsewhere, and of course drinking beer :D
I have a cheap pedastool fan than is set at low speed and gently blows cooling air across the DL which keeps it cool. I have no doubt excessive heat is the enemy of devices like the DL and PC's so I have my fingers crossed that even though my DL is clocking up hundreds of hours of use its doing it in a relatively low temperature condition.
Oh and the fan also keeps my Airport express a Lot cooler too. Fingers crossed that improves its longevity.
All my other routers have cooling vents in them. But the Airport express doesn't, and I reckon this may be why I've read so many reports of Airport premature failures. :)
-
Based on what you stated I would go with the Ksub, yes it's 74 lbs. but then again you would only need one and well matched to your K12's. Say goodby to your DriveRack PA don't need it. Less stuff to lug and set-up/tear down. My 2 cents. Fit wheels and a handle and off you go. If you can get enough low end the EV's aren't bad at 46 lbs and less expensive but if you need two it's the same cost and more lbs. and space/cables etc.
I've got two Ksubs, and a single KW181 which is a small horn loaded sub with an 18" speaker.
One Ksub buy its self is relatively wimpy as for as subs go.
But I use mine side by side and there is a huge increase in both audible output, as well as that tight "punch in the chest" feel.
Using the KW181 on the other side of the stage adds both the depth an 18" driver can give, but it also throws further due to its horn loaded cab.
The 3 subs together make up a really nice balance of 12" punch, and 18" thump :)
-
I remember my very first experience with "thump in the chest" subs. I was about 15 rows behind the engineer's booth. My very first thought was "Who thought that this was a good idea?" I HATED IT!!!!! (And this was outdoors at Fiddler's Green, where I had had great experience after great experience when they were running the time delayed three tired sound system. That day they didn't bother with the three tired system and ran all the volume from the FOH. LOUD, TOO MUCH KICK, TOO BASSEY, NOT GOOD. Two major international acts and some local opening act that I had never heard of. (And haven't heard of since.) I never want to feel that "thump in the chest" again.
-
By the way, my ZXA1 subs were $1200 for the pair and they are powered. Yorkville has a 10" sub that is significantly louder without being as big. (No idea how they do it. I'm betting it's a bit pricey. They do make some great stuff.) There are times that I want to add a couple of subs, but I can't think of any cases where I really needed it. Maybe I just like the way they look stacked two high. (Puts the satellites a bit higher. On top of a single sub with the pole, they sit at face level.)
-
I'm going to attempt to check out a few options later this week. I like to try to preview items at a store before I order them. If the store matches an online price I would buy them locally.
Believe it or not, in a major city like Cleveland no music store has a decent selection. The local
Guitar center has almost nothing left as far as pro audio other than some JBL stuff and peavey cabs.
You can see the writing on the wall as far as G/C's future. The worst part is I walked into there a few days ago
and was totally ignored while about 3 employees stood around talking to each other. After about 15 minutes
one did approach me to answer a few questions. Nothing on display, no stock, none planned on coming
in. But I could order from their warehouse.....sure, no problem...let me get that extended warranty too 😜
Sam Ash has tons of stuff.....too bad it's all Samsom. Not a yorkville dealer around except a small karaoke supply store that stocks low end stuff only. It's a sad state of affairs in this industry.
-
Unfortunately things break down out of warranty, it's one of the costs of being in business.
My DL has been flawless but I can't see an economical repair here in the UK, if it fried a board.
Over the years I've encountered fixable and non fixable, it just alters your opinions of manufacturers.
I just mark it up to experience and try not to get bitten twice.
If you have the know how, I'd be taking a peek inside to look for obvious faults:)
-
Thank you all for your inputs. I may crack the case open and look for fried electrolytics, or other signs of obvious damage (not much to lose at this point). My priority is to get things up and running again for rehearsal and near term gigs, which at this point is likely going to be a complete replacement. Unless I hear anything unanticipated from Mackie, I'm probably going to go a different direction this time. I am not soured on the DL by this. It performed well while it was working, but considering the dozen times I've used it (only twice outside my rehearsal space), the cost per use is outside my budget. I'm reasonably certain you're likely to have better luck. It's possible that my early-issue DL was manufactured before all the reliability issues had been addressed. My best to you all, and good luck.
-
Now,a personalized quick response from the CEO/Founder to customer comments on the manufacturer website community forum, about a less than one week old publicly released Digital Audio Mixer, of a subject matter of a bit a relevance to this thread, says something about that company if nothing else other than attentive to
its customer base. Props WK1154, or is it Bill ?
http://forum.music-group.com/showthread.php?6214-X-Air-Edit-is-out-there/page7
-
There was a time that Greg Mackie would have been right there too in the trenches with us.
-
Now,a personalized quick response from the CEO/Founder to customer comments on the manufacturer website community forum, about a less than one week old publicly released Digital Audio Mixer, of a subject matter of a bit a relevance to this thread, says something about that company if nothing else other than attentive to
its customer base. Props WK1154, or is it Bill ?
http://forum.music-group.com/showthread.php?6214-X-Air-Edit-is-out-there/page7
No secrets here it's me. I've challenged Uli before on a different forum about the X-16 marketing trial balloon. I'm glad that he got the message unlike some other Product managers. Want X-Air info I suggest you go there. I also respect what he's accomplished for this industry.
-
I've seen similar erosion of corporate institutions whenever the founders loose control of the decision making process. The original vision and passion disappears and the focus shifts to short term gains, reduced costs, vague mission statements, and spread-sheet-based decisions made by folks that have no familiarity with the products, customers, or company history (often accompanied by massively overpaid CEOs). I've seen it in companies I've worked for and it's always sad to see when its a company you have a fondness for.
-
I've seen similar erosion of corporate institutions whenever the founders loose control of the decision making process. The original vision and passion disappears and the focus shifts to short term gains, reduced costs, vague mission statements, and spread-sheet-based decisions made by folks that have no familiarity with the products, customers, or company history (often accompanied by massively overpaid CEOs). I've seen it in companies I've worked for and it's always sad to see when its a company you have a fondness for.
Could be said that that about sums up the past 40 years worth results of hot -shot MBA whipper snappers, greedy Vulture Capitalists, and an unchecked & unbridled
Federal Reserve. But, enough of that potential flamer of a topic.
More on topic.
MG service in Las Vegas is $50 US per hour for out of warranty service on the X32/Air products, including SM component level. Was informed that there should be little to no need for main board replacements as the technology and parts exist for repair. However, in the event of a need for main CPU board swap of an X32 Rack for example, the cost of swap would come in at approximately half of the aforementioned DL1608 replacement/swap, in house, not outsourced.
Twice the processing for half the cost. Hmmmm. :o
Anyone know the out of warranty DL32R swap/repair cost to the end user/owner? The answer to which I would suspect would be of considerable interest to current or potential owners of the DL32R. If there is info, please, share. Inquiring minds want to know. ;)
-
I think virtually all professional sound and recording gear manufacturers provide a one year warranty.
With technology changing so quickly, it would be ludicrous for these manufacturers to provide a five, or even three year warranty.
The fact that forums like this exist with key people reading posts is beneficial to the manufacturer as well as the current and future customer base.
I have had good experience with Loud Technologies, and I don't believe Mackie expects to make a fortune off of over-priced parts for their products.
It is sad when a company is purchased and the new owners know nothing about the products. That is not the case with Mackie.
Dan
-
I think virtually all professional sound and recording gear manufacturers provide a one year warranty.
With technology changing so quickly, it would be ludicrous for these manufacturers to provide a five, or even three year warranty.
The fact that forums like this exist with key people reading posts is beneficial to the manufacturer as well as the current and future customer base.
I have had good experience with Loud Technologies, and I don't believe Mackie expects to make a fortune off of over-priced parts for their products.
It is sad when a company is purchased and the new owners know nothing about the products. That is not the case with Mackie.
Dan
Ludicrous ;ˈlo͞odəkrəs/ adjective : so foolish, unreasonable, or out of place as to be amusing; ridiculous
I have to figure it computes for the bean-counters at Music Group and QSC to offer an additional two years on top of the standard one year upon product registration for their counterpart offerings. QSC has famously offered six years total on the their renowned amps. Yamaha offered seven years on the DSR line of self powered speakers. JBL is offering three years on some of the self powered speakers. Just some of the more established,prominent and heavy-hitters of the industry.
-
no doubt,
Crown also offers a three year warranty but one year is most common.
That was my only point.
-
no doubt,
Crown also offers a three year warranty but one year is most common.
That was my only point.
Agreed that a one year warranty is probably more the norm in the Pro/MI industry, something that a wider sampling would affirm as well as less generous variations of stated and or implied warranties for parts,labor, and shipping coverage. Then there is the 30/30 coverage plan of 30 feet or 30 seconds out the door. ;)