Cacophony Forums

Unofficial Mackie User Forums => DL1608/DL806/DL32R/ProDX Mixers => Topic started by: takis on June 01, 2015, 04:30:17 PM

Title: It Happenned - mackie Fader Software Locked Up During Show
Post by: takis on June 01, 2015, 04:30:17 PM
This happened just as the wedding got started with the dancing...  I was turning faders up adjusting eqs including main sub out eqs and then things locked up.

Going back and forth between the LR sectiona nd the Aux/Sub/Matrix section is a little cluggy.. this happened with the newer version, not the previous version. 

This is where it locked up.. going between the two sections...

Very disappointed... Had to stop the music.. reset Ipad.. reset the DL32R...  Did not save any settings and had to redo all EQs and channels.. I happened to use new main speakers along with having a different musician that I used other channels for their sound.. did not get a chance to save anything before the lockup.

What to take away from this...

1) be careful with the newest cersion going back and forth between LR and Matrix sections...
2) Once you start a gig at the beginning and before you start playing, especially with new setup anr/or additional musicians, always take a quick snapshot...
3) Find a good excuse as to why you are not playing music for 10 minutes....

Taki
Title: Re: It Happenned - mackie Fader Software Locked Up During Show
Post by: Wynnd on June 01, 2015, 04:39:17 PM
And this is a great place to keep an airplay device available.  You can always feed the mixer anyway.  (Settings don't change just because the ipad froze.)  It's also good to keep at least one extra ios device, at least an iphone to handle volumes if this occurs.  I always have at least two ipads and an iphone when running the mixer.  And I haven't had the ipad freeze like you did, I'm always concerned when mixing two different digital devices from different manufacturers.  Have always had issues with most computers for the same reasons.  I suspect manufacturers secrets are probably some of the problems.
Title: Re: It Happenned - mackie Fader Software Locked Up During Show
Post by: takis on June 01, 2015, 04:55:02 PM
That's a good point...  I do have an Iphone 6 with the Mackie MyFader, but I never thought to have this hooked up also...  I will do this next show...
Title: Re: It Happenned - mackie Fader Software Locked Up During Show
Post by: Keyboard Magic on June 01, 2015, 08:50:53 PM
This happened just as the wedding got started with the dancing...  I was turning faders up adjusting eqs including main sub out eqs and then things locked up.

Going back and forth between the LR sectiona nd the Aux/Sub/Matrix section is a little cluggy.. this happened with the newer version, not the previous version. 

This is where it locked up.. going between the two sections...

Very disappointed... Had to stop the music.. reset Ipad.. reset the DL32R...  Did not save any settings and had to redo all EQs and channels.. I happened to use new main speakers along with having a different musician that I used other channels for their sound.. did not get a chance to save anything before the lockup.

What to take away from this...

1) be careful with the newest cersion going back and forth between LR and Matrix sections...
2) Once you start a gig at the beginning and before you start playing, especially with new setup anr/or additional musicians, always take a quick snapshot...
3) Find a good excuse as to why you are not playing music for 10 minutes....

Taki

That is unfortunate and a royal pain, especially at a gig. Ugh! I would let Beno know just the same. I think they are always concerned about issues with MF. If they can reproduce it, MF can be patched. Even if they can’t, they may have a solution for you just the same.

In the overall scheme of things you should be able to rely 100% on everything working as it should. In reality probably not, unfortunately. These kind of issues makes you nostalgic for analog mixers sometimes though. Like Wynnd mentioned mixing "apples and oranges"(dissimilar digital devices) can sometimes cause frustrating things to happen. Ah, computers!
Title: Re: It Happenned - mackie Fader Software Locked Up During Show
Post by: Ram on June 01, 2015, 09:29:51 PM
This happened to me 2 weeks back - but did not affect the live sound though.
I was not sure what I was doing that time- but the Master Fader (3.1.1 on Ipad2 docked) locked up.
Double clicking the 'Home Button' did not work.
I undocked the IPad -then I realized I was recording the program, and that stopped :-(
I took the Ipad out, now double clicked the Home Button, and killed Master Fader, and restarted Master Fader (not the Ipad) and resynched.
Docked the Ipad back, and started the recording.
While I lost a few mins of recording, my Live Sound was unaffected, but it scared me ....
I had Myfader on my IPhone and that was working -during the above time- so I did not panic.
-Ram
Title: Re: It Happenned - mackie Fader Software Locked Up During Show
Post by: Ram on June 01, 2015, 09:49:18 PM
I was using DL1608- where as the OP had DL32R.
-Ram
Title: Re: It Happenned - mackie Fader Software Locked Up During Show
Post by: Keyboard Magic on June 01, 2015, 11:39:49 PM
I wonder if this is connected to the same “perceived” lag issues and flaky main faders plaguing the older iPad2 models that myself and others experience running MF 3.1.1. I haven’t noticed this issue on the iPad Air 2. But who knows?
Title: Re: It Happenned - mackie Fader Software Locked Up During Show
Post by: Wynnd on June 02, 2015, 03:13:50 AM
There are so many different things that can "hang" a computer, that it's a surprise that ipads don't lock up more often.  (Way better than my old Palm phone.  Apps used to hang on that one all the time.)
Title: Re: It Happenned - mackie Fader Software Locked Up During Show
Post by: ijpengelly on June 02, 2015, 05:22:51 AM
Will have to keep an eye out for this, haven't had it yet, but did have a couple of episodes where I managed to touch two parts of the screen whilst editing either the EQ or dynamics and then couldn't get back to the faders page despite pressing the button, changing the output (Main, Aux, Groups, etc.). I had to shut Master Fader down and restart it. Haven't had it happen in a while, so might have been addressed?!
Title: Re: It Happenned - mackie Fader Software Locked Up During Show
Post by: Keyboard Magic on June 02, 2015, 02:13:09 PM
There are so many different things that can "hang" a computer, that it's a surprise that ipads don't lock up more often.  (Way better than my old Palm phone.  Apps used to hang on that one all the time.)

Wise words indeed! It's a good bet that some of the other digital mixer apps out there are having random issues too.
Title: Re: It Happenned - mackie Fader Software Locked Up During Show
Post by: Michael Welter on June 02, 2015, 09:49:34 PM
I haven't had it happen, either, but based on this, and other similar threads here, I went out last week and picked up a second iPad.
Title: Re: It Happenned - mackie Fader Software Locked Up During Show
Post by: Keyboard Magic on June 03, 2015, 01:19:49 AM
I haven't had it happen, either, but based on this, and other similar threads here, I went out last week and picked up a second iPad.

I think that a lot of us that are running a DL have 2 iPads. When I got my first DL1608, I got 2 iPad 2 (s) right away. Now one has been upgraded to an iPad Air 2 to run MF 3X the way it should work, in my own personal experience.

The air 2 runs the DL wirelessly and the one remaining iPad 2 does double duty for AirPlay and back up for MF just in case. I can slot it into the dock at a moment’s notice, if, heaven forbid, the wireless goes down, the Air pooches or MF goes belly up for any reason. I even have an iPod Touch 5th Gen, with back up music too. Besides it looks cool to have 2 iPads sitting side by side running the show.  ;)

This might be a little paranoid, but as they say “anything that can go wrong, will go wrong”  :eek: It does however make running a DL just a little bit more expensive but worth it.  ;)
Title: Re: It Happenned - mackie Fader Software Locked Up During Show
Post by: Wynnd on June 03, 2015, 01:22:43 AM
When using one of the DL mixers it's always a good idea to have at least two ipads.  (Even if one is your bandmate's.)   Make sure they all have the same version of Master Fader and the appropriate version of My Fader on any iphones or ipods.  (Easier to do when you own all of them.)
Title: Re: It Happenned - mackie Fader Software Locked Up During Show
Post by: Michael Welter on June 03, 2015, 01:22:52 AM
This might be a little paranoid, but as they say “anything that can go wrong, will go wrong”  :eek: It does however make running that DL just a little bit more expensive but worth it.  ;)
Absolutely agreed. Redundancy is critical when doing live sound.
Title: Re: It Happenned - mackie Fader Software Locked Up During Show
Post by: Fluddman on June 03, 2015, 08:05:22 AM
I've had similar issues and always carry a spare (two actually at the moment).

I've posted somewhere about mine freezing a few seconds into the first song of a show. That's only every happened once and it was a nerve wracking wait for the iPad to reboot (I was having problems with wireless microphones at the time which has mysteriously stopped happening).

Can never have too many backup options.

CHeers
Title: Re: It Happenned - mackie Fader Software Locked Up During Show
Post by: Wynnd on June 03, 2015, 09:12:58 AM
I usually carry an analog mixer as a back up.  (An Alesis Multi-mix 16 firewire I use for recording.)  Never had to drag it out of my van.  Being that mixer only has 8 full XLR channels, it could be interesting to use as a DL1608 mixer backup. 
Title: Re: It Happenned - mackie Fader Software Locked Up During Show
Post by: takis on June 03, 2015, 01:04:26 PM
Very good advice here.... 

First, I did not know to turn off a app on the iPad you can double click the button, thus for me rebooting the iPad.. this would of saved time...

Second, yes you are correct that the music still was playing and I could of restarted the program with just a slight interruption in mixing.

The mics stopped working, but I do not know if that was because I was just banging on the iPad with frustration.

If the wireless goes, then yes- you need a backup analog mixer.

Thanks...
Title: Re: It Happenned - mackie Fader Software Locked Up During Show
Post by: Keyboard Magic on June 03, 2015, 01:42:43 PM
Not having backups is like walking on a tight rope without a safety net.  :facepalm:  In my analog days I never had a spare mixer, but always carried more than enough spare cables for just in case. Today I still carry a box of assorted cables plus a fairly new analog mixer. The day I don't bring it is the day I will need it.  ;)
Title: Re: It Happenned - mackie Fader Software Locked Up During Show
Post by: Wynnd on June 03, 2015, 03:09:56 PM
Double clicking the home button on an ipad, gives you all the open apps.  You can shut down an app on that screen by Flicking it up and away with your finger.  Most of us make sure that the open apps are closed before running Master Fader.