Unofficial Mackie User Forums > DL1608/DL806/DL32R/ProDX Mixers

dc16 wont connect to dl32r

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bradp015:
Hi All,
Im setting up a mackie axis system for a corp that does multimedia broadcasts.
After figuring out how to connect the controller, mixer, wifi router, dante, net ethernet cables, just like the diagram in the dc16 manual I cannot get the dc to complete the connect to the mixer.
The dl32 works with the ipad without the dl16. Iv tried different connect setups regarding the net ethernet to the router>
both controller and mixer connected to router.
only mixer to router
only controller to router.
All with dante cable from controller to mixer (dante cards).

The setup the dl16 gets the furthest is dante from mixer to controller and only controller to router.
It will have an option to select the dl32r but stalls at "initializing". Never completing the connection.

Any comments or ideas greatly appreciated.

dl32r did not need update as mackie's instructions say on initial setup.
dc16 did update successfully
dante card on mixer was updated successfully per mackie instructions.

Im starting to think the dc16 may be defective.
I have not talked to live support at mackie yet, but intend to.

thanks
Brad P

dpdan:
Hi Brad, when this happens, do a force update on the DC16, but it sounds like you already did that,, in the process of updating, all across the console, the DC16's LCD displays show UPDATING... did you see that?
be patient and let it do it's thing,, with at least one iPad connected to the iPad control port, when it is finished the iPad will ask... update blah blah blah.. choose Yes update,, or whatever it says, I can't remember  :)

I am in the midwest USA and I am up real late if you want to contact me through my website... https://www.kurysound.com

bradp015:

--- Quote from: dpdan on July 20, 2018, 04:15:14 AM ---Hi Brad, when this happens, do a force update on the DC16, but it sounds like you already did that,, in the process of updating, all across the console, the DC16's LCD displays show UPDATING... did you see that?
be patient and let it do it's thing,, with at least one iPad connected to the iPad control port, when it is finished the iPad will ask... update blah blah blah.. choose Yes update,, or whatever it says, I can't remember  :)

I am in the midwest USA and I am up real late if you want to contact me through my website... https://www.kurysound.com



--- End quote ---

Hi Dan,
well thats really funny you answered my post... iv been watching your YT vids and was considering calling you for help... Felt i should prob call support first!...
Yes, i saw "updating" all across the board.

Yesterday we got dc16 working along with ipad on wifi. But connect ipad to control port or dante cable in and wham, system crashes.....
When I save a show on the dc16, the ipads disconnect. weird...

Today i will follow thru with "KB_AXIS_Setup Guide" that tech support sent me. Right from scratch.

I think mixer and controller might have diff FW versions? But mixer finally did an update yesterday. Right before we got it working.
I wish i had that setup guide when i first powered the system. The audio install company is there installing a lot of other gear and i feel some of the paperwork may have been misplaced along the way or mackie did not include it in the manual pack.

I spent some time learning the controller and wow im loving the speed.....mostly one button to get everywhere you need to be... im so used to 2,3 or 4 button pushes to get there. the workflow is awesome.

Thanks Dan, (I may still call you!!! LOL)

bradp015:
Hey Dan,

Today i went thru the docs from mackie and the system is up and running... !!

Now, it seems the dante auto route selection is not coming up on a system boot. Ive looked in the MF app in the dante routing section and no routing is connected. I assuming this is how the solo and rta/spectrum return works when at the controller location. I have tried full power cycle and also a 'change mixer" option on the dc16 settings page.

Q: How to get the auto rout dialog to appear?
Q: is there just an easier way to get the solo and rta/spectrum system to work?

thanks so much!
brad p

bradp015:
Ahhhh.
So i did get the dante routing correct by using the MF app and doing the routing they show in the MF manual....
But....

I sure would like a sure fire way to do the "auto rout dante" on the dc16...

:-)

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