Author Topic: docked iPad loses sync  (Read 38328 times)

nottooloud

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docked iPad loses sync
« on: October 28, 2013, 12:30:39 AM »
DL1608 with a docked version 1 iPad. Intermittently resyncs. Sometimes even fails to do that, and sits there with no meters. Flip back to the settings page and it displays "getting name" in the connected mixer slot. iPad mini running the mixer via wifi never drops. Interestingly, I have been recording when this has happened, and the recordings appear to be fine. No data missing. I have no way to tell if the problem is the mixer or the ipad.

Anybody else seen this happen?

WK154

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Re: docked iPad loses sync
« Reply #1 on: October 28, 2013, 04:57:09 AM »
Yes I think the sync loss and re-sync code has had problems since day one and it still hasn't been resolved. ;D
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Wynnd

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Re: docked iPad loses sync
« Reply #2 on: October 28, 2013, 11:40:10 AM »
Really shouldn't be that hard to add a line of code checking to see if it's still linked. 

nottooloud

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Re: docked iPad loses sync
« Reply #3 on: October 28, 2013, 01:54:30 PM »
Yes I think the sync loss and re-sync code has had problems since day one and it still hasn't been resolved. ;D

You're also seeing an ipad lose sync while docked in a DL1608?

It didn't happen at all until recently, and now it happens a lot. I was assuming it was a hardware issue. I have certainly beat the snot out of this poor old ipad.

WK154

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Re: docked iPad loses sync
« Reply #4 on: October 28, 2013, 05:23:20 PM »
My iPad is a 3 and I don't know how Mackie implemented Sync determination other than poorly. If data is coming over the pseudo USB lines and surviving the sync disconnect then there is an obvious problem. I can make it fail with<90% charge on the ipad on a 1M cable. Large charging current disrupts the frail USB lines or whatever other way they have of determining Sync. This problem existed since day 1. 
« Last Edit: October 28, 2013, 08:14:49 PM by WK154 »
When in doubt KISS

nottooloud

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Re: docked iPad loses sync
« Reply #5 on: October 28, 2013, 05:33:31 PM »
My iPad is a 3 and I don't know how Mackie implemented Sync determination other than poorly. If data is coming over the pseudo USB lines and surviving the sync disconnect then there is an obvious problem. I can make it fail with<90% charge on the ipad. Large charging current disrupts the frail USB lines or whatever other way they have of determining Sync. This problem existed since day 1.

Always has a full charge, doesn't get undocked, so that's probably not it. Airplane mode makes no difference, for whatever that's worth.

You say you can make it fail? How? I would love to reproduce it at will, give us a chance to solve it.

Is anyone else seeing this? It's complete loss of mixer control. I would think people would be screaming if it was at all common. 

Oddeotek

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Re: docked iPad loses sync
« Reply #6 on: October 28, 2013, 07:03:19 PM »
Same thing happening to me. I have a 1st generation iPad docked and am using the iPad mini wirelessly. The docked iPad frequently unlocks and when I try to manually connect it says "looking for device name". Neither of the iPads will charge anymore while docked. This just started happening since the last update. The wireless iPad mini using an Apple Express has been very solid.

WK154

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Re: docked iPad loses sync
« Reply #7 on: October 28, 2013, 08:06:19 PM »
Read all about it! This leads to failure with a cable (3ft.) and low battery.
http://cacophony.aspinock.com/index.php?topic=222.0
Great forum if you can read.
When in doubt KISS

nottooloud

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Re: docked iPad loses sync
« Reply #8 on: October 29, 2013, 01:05:04 AM »
Read all about it! This leads to failure with a cable (3ft.) and low battery.
http://cacophony.aspinock.com/index.php?topic=222.0
Great forum if you can read.

I have failure with no extension cable and a full battery.

Thanks, though. It's true that I have not read every message in the entire forum, and I am duly ashamed.

WK154

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Re: docked iPad loses sync
« Reply #9 on: October 29, 2013, 01:23:55 AM »
No need to read all posts just do a search on your problem.
When in doubt KISS

nottooloud

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Re: docked iPad loses sync
« Reply #10 on: October 29, 2013, 01:53:45 AM »
No need to read all posts just do a search on your problem.

[sarcasm] Gosh, why ever didn't I think of that? [/sarcasm]

I searched on dock, loses sync, looking for device name, and everything else I could think of. Oddly enough, I didn't find a thread about extension cables which refers to none of those, and probably doesn't actually relate to my problem. But really, thanks for your help.

robbocurry

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Re: docked iPad loses sync
« Reply #11 on: October 29, 2013, 12:51:44 PM »
I've had the problem too with my iPad 1, but only since the last update.
I would say that my iPad 1 is less likely to freeze and is generally more responsive when undocked.
« Last Edit: October 29, 2013, 12:56:50 PM by robbocurry »
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Guitarplace

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Re: docked iPad loses sync
« Reply #12 on: October 29, 2013, 03:51:15 PM »
Hey,
Ive got the same Problem,
iPad II looses sync, started happening since the last update

hope they will fix it soon  :( :(

nottooloud

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Re: docked iPad loses sync
« Reply #13 on: October 29, 2013, 10:27:46 PM »
Mackie support says this:

Quote
Try reinstalling the DL1608 Firmware to see if that helps.

Here are the steps to re-flash the units as there was a bit of a bug with brand new units and flashing with 1.4.

To re-flash the firmware please follow the next steps.
To do so, follow the steps below:

1.  Power off the DL1608
2. Place your iPad in the dock and open the master fader 3. With a paper clip or ball point pen, press and hold the recessed switch found between the power and Ethernet jack.
4. While holding the recessed switch, power on the DL1608, then release after 5 seconds.
5. The master fader will ask to update.  Select "yes, update."
Upon doing so, the Master Fader app will reprogram the mixer.  It's important that you do nothing to the iPad or mixer until it completes the process as not to be interrupted. Please do not touch anything for about 20 seconds after the window disappears.

Well, gotta start someplace.

nottooloud

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Re: docked iPad loses sync
« Reply #14 on: October 30, 2013, 03:07:19 AM »
Yah, reinstalling the firmware didn't change anything. No great surprise.