Unofficial Mackie User Forums > DL1608/DL806/DL32R/ProDX Mixers

docked iPad loses sync

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sholom987:
Issue:
I am using a Mackie DL16s. I connected to the network and opened master fader 5 and tried to connect. I am being prompted to update the firmware. However, each time I try it fails. I got this message: "Disconnection Notice" and "An Unexpected and unrecoverable error occurred during execution of an app state machine. Please reconnect and resync.".

Solution:
From Mackie Support:

We’re seeing a number of DL16S units ship with faulty firmware. You can fix it with a force update.

To perform a force update, please watch this video and carefully follow all steps:
https://drive.google.com/file/d/11Egwkg_k4sVVjpFPU4dIigQt47s_QmiK/view

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