Try to not beat up on Mackie too much. Mixer margins are probably very small and they have been trying to address issues. (And I'm betting their software team is small.) Company like OnSong is all about software and only about software. Bet 80% of their company are developers. Hard to fairly compare the two companies.
I'm very critical considering that I've been in IT service and support for over 40 years and managed a 25-person development team. I consider 25 small, but we were mighty. To me, it's not about how many development people you have, it's company philosophy. Do you think Microsoft released Windows 8 just because? No, it was to support their new hardware, the Surface Pro. Companies out there (most of them), just want to sell you the next big thing, rather than focusing on their existing products that have a existing customer base. Are we a society of "throw away" items? My drawer is filled the old cell phones (really less than 2-3 years old), because they are pushing new gadgets down your throat. My storage facility is filled with printers, because it's cheaper to buy a new one, than repair it. They make their money off supplies. EFFICIENCY is the key word here. Is the DL a US made product? I doubt it. So I'm sure their margins are more than we think, or they wouldn't be in business today. In the time I spent on this thread, OnSong has already gotten back to me with code specifics of what fixed their Airplay issue. I'm forwarding it on to Mackie. It may lead them in the right direction. Digital mixers are becoming a very competitive market. When I went to the NAMM show this year, I looked at the DL32R and was about 80% sold on buying it. That percentage is now less than 50%. I'm not doubting the capabilities of the DL32R, but I'd rather go with a company that supports their legacy products. Man, legacy use to be like 10 years. Now is like 1-2 years. That's pretty sad, ain't it?